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The GetAMail.net consolidation system uses a complex calculation to determine if you are a active GetAMail.net user to determine how frequently it downloads your email from your Fused Email Accounts. So, the more you use GetAMail.net, the more often it downloads your email.

It can be as short as 20-30 seconds between downloads. If you have not logged in for a day or several hours, this time may be longer. However, when you log back into GetAMail.net, it will resume checking your accounts in a shorter time period.

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We recommend that you view our Outlook Express IMAP tutorial which can be found in the documentation section. Even if you are using a different email client than Outlook Express, this tutorial will probably give you some good clues and information for setting up your own email client.

The following settings must be used to connect to the GetAMail.net IMAP server:
Incoming IMAP Server: imap.GetAMail.net.net
Outgoing SMTP Server: smtp.GetAMail.net.net
IMAP Username: Your GetAMail.net Username
IMAP Password: Your GetAMail.net Password

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If you are still receiving SPAM in your GetAMail.net Account you will want to adjust your Filter Anti-Spam settings. You will find these settings in the settings section of the GetAMail.net webmail interface. Click on Anti-Spam in the left column of your browser. Then click on Filter Control

As you will notice we have some good information on the Filter settings on this page. You have three actions that can be processed when encountering spam, they are:

• Respond to new email senders asking them to verify that they are a human and not machine generated SPAM
• Forward the email to your Spam Folder
• Discard the email message
You may choose to enable one or all of these actions. For each action you will need to choose the SPAM sensitivity setting to process that action. If you have one of these actions enabled and are still receiving SPAM, you should loosen the SPAM sensitivity. For example, if the SPAM sensitivity is set to "Very Likely", try changing this to "Likely".

We would also recommend you to read our 'Configuring GetAMail.net Anti-Spam' documentation by visiting our Documentation section.

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You can configure Filter, GetAMail.net's Anti-Spam Engine to eliminate 100% of all SPAM. This works by verifying that each and every person sending you email has been a verified human.

If someone sends email to your account that we do not have any record of in our database, we will send a email back to the sender asking them to verify they are a human and not machine generated SPAM. While GetAMail.net waits, the senders original email message is placed in your Spam/Unverified mail folder. Once the sender has responded, all of their email messages in your Spam/Unverified folder will be delivered as it normally would. In addition, all future emails from this person will be delivered without delay to your account as they are now a verified human sender.
Enabling full verification of all senders

You need to adjust your Filter Settings. These settings can be found in the settings section of the GetAMail.net webmail interface. Click on Anti-Spam in the left column of your browser. Then click on Filter Control.

Select the checkbox to enable the send a validation request to sender. In addition, change the Spam Sensitivity to: All Messages for this action. You can now uncheck to disable the other two SPAM actions, forward to spam folder and discard message. This is all you have to do, we will now make sure that each email address sending you email has been verified.

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By default Outlook Express will deliver all Sent Items mail into your Local Folders/Sent Items. You can configure Outlook Express to deliver mail sent from your IMAP (GetAMail.net) account to your GetAMail.net/Sent Items mail folder. Here is how:

• Open Outlook Express
• Go to Tools menu and select Accounts
• Click on the Mail Tab
• Select the GetAMail.net IMAP Account
• Click on Properties
• Select the IMAP Tab at the top
• Set the Root Folder Path to: INBOX
• Check the checkbox for Check for new messages in all folders.
• Check the store special folders on IMAP server.
• Sent Items Path: Sent Items
• Drafts Path: Drafts
• Apply your settings.

Now when you send mail from this account a copy of the email message should appear in your Sent Items mail folder on your account.

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With the GetAMail.net web interface you can choose which email address and name to send from. This may be important to you if you have multiple fused email accounts.

To start, you must setup your email addresses, names, and signatures. We call these Identities. They can be configured in the Settings section, just click on Web Settings on the left column. Then click on Identities. This is the interface you will use to add your identities.

Once you have added your identities you can send email from these addresses. To do this, go to the compose email page or simply reply to an email message. Once you are here you will see on the very top line From: with a drop down list of your identities. Simply select the email address you would like to send from. If you would like to add your signature from this identity to your email message, just click the Signature button.

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If you select this when you log in, GetAMail.net will remember your user name and password. You will not be prompted for it again until you logout or 60 days pass. You can access your webmail simply by returning to the front page of GetAMail.net. You will automatically be redirected to your inbox.

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GetAMail.net offers WEB, IMAP, POP3, SMTP and WAP access for your GetAMail.net account.

To use the WEB, please visit GetAMail.net Homepage and login into your GetAMail.net account either through GetAMail.net 2.0 or GetAMail.net 1.0 Classic. SSL option is available.

To use the WAP, please visit GetAMail.net Mobile Web Page and login into your GetAMail.net account. SSL option is available. However, to login through SSL, you will have to visit GetAMail.net Home Page and then choose 'Mobile' as the webmail version.

To learn how to use your GetAMail.net account with your favorite email client, please visit our configuration section

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GetAMail.net supports all the major protocols, IMAP, POP3 and SMTP. For server-names and the available TCP Ports, please visit our Support HomePage

You may wish to use SSL for each of these protocols.

For detailed configuration on how to set-up your GetAMail.net account with your favorite email client, please visit our configuration

If configuration for your favorite email client are not available, you may wish to view the above given configuration, the process is almost similar for every email client.

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Yes. To enable the Lite Interface, please login into your GetAMail.net account with GetAMail.net 2.0 as the webmail version and goto Settings->Web Settings->Web Display Settings and change the default interface to 'Lite Interface'.

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The maximum size for file attachments is 50MB after encoding. Encoding typically adds 1/3 to the original file so the actual limit is close to 33MB worth of files.

Please note that a majority of the other email service providers, especially the free ones, have a rather restrictive attachment limit of about 10MB. So you may not be able to send huge attachments to subscribers of such email providers.

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GetAMail.net provides unlimited bandwidth irrespective of the service plan that you choose.

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Unfortunately, this is not possible at this time.

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Online File Storage is available in the GetAMail.net 2.0 webmail interface. There are no separate storage limits for Online File Storage, the storage utilised is simply added to your regular Disk Storage Space Meter in the section 'All Other Account Data'.

We also provide FTP access which means that you can also access your GetAMail.net Online File Storage with your favorite FTP Client.

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A warning is sent when you are using more than 90% of your Disk Storage Space Quota and a new email Suspension Notice is sent when your account reaches the Disk Storage Limit. If you do not resolve the overage within 24 hours, all new emails start getting bounced back to the sender.

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The 'All Other Account Data' shows the Disk Storage utilised in your account by things other than emails. This includes Contacts, Notes, Online File Storage, SpamAssassin Database, Calendar, Journal, Personal Information, Mail Rules, Anti-Spam Settings etc. Primarily, it contains the Online File Storage and SpamAssassin Database. You can delete your Online Stored Files yourself, however, if you would like to delete the SpamAssassin Database for your account, you will have to create a Support Ticket.

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Please note that it may take upto 24 hours for the disk storage meter to update. To more than compensate the same, we allow you a 24 hour grace period meaning if you were to go above your disk storage right now and only if you were to not resolve the overage within 24 hours only then will your account be suspended for new emails.

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To use your web browser's right-click options, please hold the 'Ctrl' key simultaneously while right-clicking; you need not disable GetAMail.net 2.0's right-click features.

However, if you still wish to disable GetAMail.net 2.0's right-click features, please goto Settings->Web Settings->Web Display Settings and enable the option 'Disable Webmail Right Click Menu'.

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Unfortunately, no. However, you can either thumb it or keep it on auto-hide. We believe this toolbar is very useful. Say you are composing an email and you get a new email, you can easily minimize the compose window and then view your new email. Similarly, you may easily revert back to any older emails if you wish while composing a new email. You may wish to see 2 or more emails at a time. You can open an email in a new window by right-clicking without actually opening a new tab in the web browser or a browser window. This toolbar also contains the Instant Messaging feature and Jabber Support. The 'Save Webmail Workspace' feature also resides here.

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To change your account's password, please login into your account through the webmail interface (either GetAMail.net 2.0 or GetAMail.net 1.0 Classic) and go to Settings->Account Maintenance->Change Password & Secret Question/Answer. The rest is self-explanatory.

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Please contact GetaMail support

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You can check the date/time and IP addresses that accessed your GetAMail.net account for the last 50 logins for Web and IMAP Connections each. To do so, please login into your GetAMail.net account via GetAMail.net 2.0 and click on the 'Last Login: Date/Time' button which is situated just to the left of the logout button.

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Yes. Please login into your account through the webmail interface (either GetAMail.net 2.0 or GetAMail.net 1.0 Classic) and go to Settings->Anti-Spam->Fitler Settings and enable the option 'Automatically Discard Virus-Infected Messages'.

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Yes. Please login into your account through the webmail interface (either GetAMail.net 2.0 or GetAMail.net 1.0 Classic) and go to Settings->Backup & Archiving->Specific Folder Archive Settings. Please select the folder 'Spam' and click on 'Add Folder Archiving'. Enter the conditions as per your convenience and enable the option 'Delete & Purge email matching criteria above instead of archiving'. Then click on 'Save Archive Settings'.

Once this is done, emails in your 'Spam' folder will be purged after every 'x' days. This setting can be enabled for other folders as well.

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Please note that the title bar for unread and total emails do not take into account the following folders:

- Archive folder and all its sub-folders
- Spam folder

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Yes, you can set-up such an alert through the Mail Rules Section. The alert will contain the subject, who it was from, and whether the msg contains attachments or not.

To set-up such a mail rule, please login into your account through the webmail interface (either GetAMail.net 2.0 or GetAMail.net 1.0 Classic) and goto Settings->Mail Rules->Add a Mail Rule. In the conditions field, choose 'For all messages' or any other condition that may be convenient to you. In the actions field, choose Send a SMS/Email Alert. Select your Wireless Provider and enter your 10-digit wireless phone #. Cick on 'Save' and then click on 'Save Rule'. This should do it for you.

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We do, to create Group Contacts, please login into your account with GetAMail.net 2.0 and goto Settings->Forward, Autorespond, Lists->Mailing Lists and create a mailing list. Please note that this feature is not available in GetAMail.net 1.0 Classic.